Terms & Conditions

BOOKING

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Terms of Payment

You may pay in full at the time of booking or alternatively by deposit.

We cannot confirm your booking until we have received your payment or the deposit.

Your booking is not secured until you have received written confirmation from us confirming receipt of payment.

 

Wild & Free Adventures reserves the right to cancel your booking if full payment has not been received 90 days before arrival.

 

In the event that you need to cancel your retreat, please read our cancellation policy as set out below.

 

Bookings made after 90 days prior to arrival must always be paid in full at the time of booking.

 

Please refer to Partnerships Terms & Conditions below when booking a retreat abroad.

 

Payment by Deposit

You have the option to secure your place with a deposit or alternatively pay in full.

A 30% deposit payment will be taken at the time of booking, followed by the remaining balance due at least 90 days prior to arrival. We will invoice you via email when the final payment is due.

 

Full payment of the balance due must be made 90 before the trip commences, otherwise we reserve the right to cancel your booking (see cancellation costs).

 

Optional Payment Plan

A payment plan can be established at our discretion and upon request if booking 6 months or more before the start date of the trip. We will email you with details of your payment plan which will include the dates for each payment. Full payment of the balance due must be made 90 days before the trip commences and upon receipt of an invoice, otherwise we reserve the right to cancel your booking (see cancellation costs).

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CANCELLATION

 

Once you have booked your Wild & Free Adventures retreat, adventure or event, your deposit is non refundable. In the event that you need to cancel, the following refund policy applies.

 

• Cancellation more than 90 days before the start date: refund minus 30% deposit. 

• Cancellation between 90 and 60 days before the start date: 50% refund.

• Cancellation less than 60 days before the start date: No refund, at our discretion we may put the balance paid towards another retreat package.

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In the unlikely event that we have to cancel a retreat for any reason, you will receive a full refund. However, we are not able to cover additional travel expenses or responsible for any consequential expenses incurred as a result of any cancellation. Please get a travel insurance policy that will protect you should you need to cancel or Wild & Free Adventures has to cancel. 

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For refunds or booking amendments there will be a minimum additional transaction fee of £10.

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INSURANCE

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As a condition of booking with Wild & Free Adventures you must take out your own travel insurance. You must get suitable travel insurance that covers travel, surfing activity, lost luggage, medical costs, cancellation and any other activities you intend on doing outside of your retreat package.

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PRE-EXISTING MEDICAL CONDITIONS AND MEDICAL CONCERNS

 

The retreat is undertaken at your own risk. You must make Wild & Free Adventures aware at the time of booking of any pre-existing medical conditions, treatments, surgeries that you have had, allergies and intolerances upon booking. Failure to notify Wild & Free Adventures of any pre-existing medical conditions, treatments, surgeries that you have had, allergies and intolerances in your booking form may result in you not being able to take part in the retreat.

 

In some circumstances it is necessary we may require a letter from your GP/Specialist stating that they are happy for you to go ahead with the retreat. We will not accept pregnant women on any retreat but we can make adjustments to the programme if provided with written notice 7 days before arrival.

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GENERAL

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Wild & Free Adventures works with various different suppliers for accommodation, surf instruction, yoga instruction, fitness instruction and catering. We review these suppliers on a regular basis to ensure the right standards are in place and your retreat is of the highest quality.

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INCLUSIONS AND EXCLUSIONS

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Wild & Free Adventures can recommend extra activities during your retreat but it is your responsibility to pay for any extras and Wild & Free Adventures will not take any responsibility for any issues associated with the extras arranged outside of what is included within the retreat package.

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Depending upon the retreat you are booking the package will include:

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• Your accommodation (using established locations)

• Linen and towels in your accommodation

• Surf instruction (using a certified surf instructor and surfing school)

• Yoga instruction (using a certified yoga teacher)

• Fitness instruction when applicable (using a certified fitness instructor)

• Catering (using certified chefs for full or half board depending upon your retreat)

• Transfers from non UK airports to your accommodation (where applicable)

• All surf and yoga equipment (including surf boards, wetsuits and yoga equipment)

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Exclusions:

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• Travel insurance 

• Travel expenses to the retreat location (car, train or flights unless specified otherwise)

• Any extra activities outside of those set out in our retreat packages

• Half board retreats will specify what meals are included 

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ONLINE YOGA CLASSES

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Wild & Free Adventures would like to advise you that it is your responsibility to ensure that you are fit and well to attend online yoga classes and you have taken any medical advise prior to class from your GP.  Wild & Free Adventures will not take any responsibility for injuries as a result of taking part in any of their online classes. Any health conditions, injuries or medical conditions should be listed on your booking form (if paying online) and a phone call with the yoga instructor prior to partaking in any classes, so suitable options can offered when possible during the class. It is still the responsibility of the participant to make any reasonable adjustments during the class and listen to their body and work with any known injuries or health conditions (as advised by their GP or health practitioner). The yoga instructor is there only as a guide and is unable to offer the same level of guidance and support as they do, in a physical environment. It is even more important you exercise safely and sensibly when taking part in an online class. If you have not seen your GP about any injuries or health conditions you may be aware of or concerned about, then we advise this is done prior to practicing any physical exercise, to avoid injury. 

 

Please read the instructions and guidance for payment and cancellations of online payments on the Online Yoga section - these are subject to change and we advise reading before each payment is made, because you will be agreeing to these conditions at the point of purchase.

 

Wild & Free Adventures also run retreats and during the peak seasons (June and September) as well as other weeks/months specified on our website. Class days and times may be subject to change (and/or covered by a substitute teacher), so you may be asked to pay the substitute teacher and classes may even be cancelled during these months. We will inform you of these dates prior to the relevant month/class and reasonable allowances will be made with regards to any or already pre-paid passes.

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PARTNERSHIPS

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Wild & Free Adventures partner with various other companies to offer you the best possible experience. When we partner with another company Wild & Free Adventures will solely be operating as an agent and all Terms & Conditions of the partner company will apply. We will notify you when we are operating as an agent. Our partner Terms & Conditions can be reviewed here:

 

Ticket To Ride: https://www.tickettoridegroup.com/terms-and-conditions

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Wave Rider Surf School: https://waveridersurfschool.com/terms-and-conditions

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BOUTIQUE PURCHASES ONLY

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Ordering

Orders of Product(s) are subject to availability. When you place an order, we will confirm it by email, but the order will only become legally binding on us when we send you an email confirming dispatch of the Product(s). If we cannot fulfill your order for any reason, we will notify you as soon as we reasonably can. We try to ensure that product details displayed on the Website are correct and up-to-date. However, any error or omission in any information on the Website, or in any other communication or document issued by us, may be corrected without any liability on our part. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If you have already paid for the Product(s) at the erroneous price, you will receive a full refund if you decide to cancel. Images of products on the Website are intended as a guide and the actual product may differ slightly in some respects. All weights and dimensions given are approximate. Before clicking the ‘PAY NOW’ button, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.

 

Payment

Unless otherwise stated, all prices shown on the Website are inclusive of VAT and other applicable UK taxes. The prices shown do not include the delivery fee, which will be added to your total order price and clearly shown on the drop down menu before purchase. Orders must be paid for immediately by credit or debit card. If we cannot accept your order for any reason, we will process a full refund within seven days.

 

Delivery

We will endeavor to deliver the Product(s) as soon as possible after confirmation of your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product(s). We will try to keep you informed in the event of any delay. Delivery will be to the address specified by you when ordering. If you are ordering goods for delivery outside of the EU, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the Product(s) reach the destination country.

As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s). Orders are dispatched from the UK on the next working day if placed before 12pm Mon-Fri. Gift vouchers are dispatched separately from other products in your order. Please note that we are unable to influence the delivery of any parcels once they have left our HQ. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs. Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt.  

We use UK Royal Mail and we will post your items 1st Class: Royal Mail 1st Class: 1-2 days.
 

International Orders

Please email us if you wish to have a Product(s) dispatched internationally: wildandfreeadventures@gmail.com

 

Right to Cancel the Contract

This clause applies only to consumers. You may cancel the contract at any time within seven working days from the day after you receive the Product(s), and we will refund the purchase price and delivery fee in full within 30 days, subject to the following conditions:

• You must inform us in writing (email is fine) of your decision to cancel the contract.

• The Product(s) must be returned to Wild & Free Adventures immediately, in the same condition in which you received them, and at your own cost and risk. If the goods are faulty, we will pay for the cost of returning them to us.

You must take good care of the Product(s) while they are in your possession. If you fail to do so, you may be liable to us for compensation.

 

Returns

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days. Customers are responsible for all returns costs. If you have a problem with your order please contact wildandfreeadventures@gmail.com prior to returning, we will try our best to get back to you within 5 working days but may take longer at peak retreat times. Items must be in original condition and returned with the original documentation. If we have been unable to delivery your parcel and it is returned to our HQ we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order. 

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Lost or Damaged Goods

We must be notified in writing within 10 days of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim.

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